Microsoft 365, accounts, devices, security — the things that should just work, and the help you actually need when they don't.
Most construction firms either don't have IT support, or they have a contract with a generalist provider who doesn't really understand the business. I sit in between — close enough to the operations side to know which problems matter, technical enough to fix them, and small enough that you talk to the same person every time.
A printer that won't talk to the new laptop. An ex-employee whose email is still receiving quotes. The Microsoft 365 licence that quietly auto-renewed three years ago at the wrong tier. The shared drive that nobody knows the password to since the last office manager left. These aren't dramatic problems — they're the small, daily kind that quietly cost the office an hour a week and the owner an evening a month.
I take that work off your desk. Light-touch, practical, no acronyms unless you ask. The goal isn't a glossy IT contract — it's that you stop thinking about IT.
The scope can extend if you need it to, but every engagement covers these three.
Tenancy admin, new starter and leaver workflows, shared mailboxes, distribution lists, SharePoint and OneDrive setup, licence review so you're not over-paying. The boring 365 work that quietly drifts when no one owns it.
New device setup, sensible defaults across the office, mobile setup for site crews, the printer that won't talk to the new laptop. Pragmatic device management without enterprise-grade overkill.
MFA across the board, password manager rollout, phishing-aware defaults, backups that actually work, a sensible offboarding checklist. The basics that stop 95% of incidents — not a 40-page security policy nobody reads.
Land Wide UK doesn't have a separate IT provider. The same operator who builds their software, runs their website, and tunes their AI workflows also handles the day-to-day IT — new starters, device setup, Microsoft 365, the small things. One number to call. No "that's an IT ticket, not a software ticket" handoffs.
Account provisioning when the team grows, leaver workflows when people move on, licence and tenancy admin, MFA and password manager rollout, the occasional "the printer's gone funny again" call. Plus the larger pieces — tenancy reviews, backup checks, security defaults — on a quiet cadence.
Because the IT, the software, and the operations are all in the same head. A change to the platform doesn't break the email setup. A new starter on the system also gets the laptop, the Teams account, and the right project permissions, in one go.
Most engagements start the same way: an honest look at what's in place, a short stabilisation phase, then a quiet monthly rhythm.
A clear look at your 365 tenancy, account list, licences, device inventory, MFA coverage, backups, and the things nobody's checked in a while. You get a one-page summary with what's healthy, what's worth fixing, and what's wasting money.
We tidy the things that need tidying — ex-employee accounts still receiving mail, licences on the wrong tier, MFA gaps, the shared drive nobody owns. By the end of the first month, the IT estate is in a place where the rest is genuinely just maintenance.
New starter and leaver workflows, the device that needs replacing, the M365 setting that needs flipping, the small thing the office manager hits at 4pm on a Friday. Same-day response to anything not on fire, faster if it is.
Once the noise is gone, we pick one thing to improve each quarter — tighter security, better backups, a cleaner naming convention, an integration that removes a daily task. Slow, steady, no platform migrations for their own sake.
IT support shouldn't lock you in, charge per ticket, or take three days to call back.
Anything non-urgent answered the same working day. Outages faster.
Monthly retainer, no per-ticket meter. Predictable, with the work in scope clear.
Month-to-month. Notice period stated up front. No "we'll keep your domain" nonsense.
One operator. Same number, same person. No call centre.
The licence renewal that doesn't feel right, the leaver account you're not sure was closed, the mailbox that's been “temporarily” shared for two years. Send me one or two and I'll come back with where I'd start.
You'll hear back the same working day.
