Accounts, devices, Microsoft 365 and the everyday technology your team depends on. Practical support from someone who knows your business.
A printer that won’t talk to the new laptop. An ex-employee whose email is still receiving quotes. The Microsoft 365 licence that quietly auto-renewed three years ago at the wrong tier. The shared drive nobody has the password to since the last office manager left. These aren’t dramatic problems — they’re the small, daily kind that quietly cost the office an hour a week and the owner an evening a month.
We take that work off your desk. Light-touch, practical, no acronyms unless you ask. Close enough to the operations side to know which problems matter, technical enough to fix them, and small enough that you speak to the same person every time. The goal isn’t a glossy IT contract — it’s that you stop thinking about IT.
Accounts. Microsoft 365 tenancy admin, new starter and leaver workflows, shared mailboxes, distribution lists, SharePoint and OneDrive setup, and a licence review so you aren’t over-paying. The boring 365 work that quietly drifts when nobody owns it.
Devices. New device setup, sensible defaults across the office, mobile setup for site crews, and the printer that won’t talk to the new laptop. Pragmatic device management without enterprise-grade overkill.
Security. MFA across the board, a password manager rollout, phishing-aware defaults, backups that actually work, and a sensible offboarding checklist. The basics that stop the vast majority of incidents — not a 40-page security policy nobody reads.
Most engagements start the same way. An honest audit of what is actually in place: the 365 tenancy, the account list, licences, device inventory, MFA coverage, backups, and the things nobody has checked in a while. You get a one-page summary of what is healthy, what is worth fixing and what is wasting money. Then a focused first month tidying the ex-employee accounts still receiving mail, the licences on the wrong tier, the MFA gaps and the shared drive nobody owns. After that it settles into a quiet monthly rhythm — same working day response to anything that isn’t on fire, faster if it is — and one thing improved each quarter rather than platform migrations for their own sake.
The account nobody owns. The new starter waiting for access. The licence renewal nobody has checked. Give the everyday details a home.
Microsoft 365, shared mailboxes, SharePoint, OneDrive and licence reviews. Keep account ownership and access understandable.
Practical setup for laptops and phones, sensible defaults and help with the everyday things that stop people working.
Multi-factor authentication, password managers, backup checks and offboarding. Review what is in place and prioritise the gaps.
Start with an honest picture of what is in place. Then agree the support your team actually needs.
How we work together ↗Accounts, licences, devices, backups and access. A clear summary of the priorities.
Work through the agreed issues, from unused accounts to inconsistent device setup.
An agreed monthly scope, response expectations and regular checks. One person who understands the setup.
IT support sits alongside software, web and AI work in the ongoing Land Wide UK partnership.
Land Wide UK doesn’t have a separate IT provider. The same people who build their software, run their website and tune their AI workflows also handle the day-to-day IT — new starters, device setup, Microsoft 365, the small things. One number to call. No “that’s an IT ticket, not a software ticket” handoffs.
Account provisioning when the team grows, leaver workflows when people move on, licence and tenancy admin, MFA and password manager rollout, and the occasional “the printer’s gone funny again” call. Plus the larger pieces — tenancy reviews, backup checks, security defaults — on a quiet cadence.
Because the IT, the software and the operations all sit with the same people. A change to the platform doesn’t break the email setup. A new starter on the system also gets the laptop, the Teams account and the right project permissions, in one go.
Know which work is covered and how to get help.
An ongoing partnership without a long contract.
Direct support from Chris, based in Suffolk.
Tell us about the recurring IT problem. We’ll explain where we would start.
